For years at Dunn Electric we realized outside of professional competence, the only thing we had that would separate us from the bigger companies, was our reputation, or how we serviced our customers. For over thirty years, we have always focused on exceeding customer expectations every step of the way. We start early, even before contract award, by calling, and if possible, visiting the client and creating a personal relationship, and walking the facility so we have firsthand knowledge of what we are bidding on.

My first lessons in customer care, came from my mother when I was a young boy. Many times, she would have me run to the community store for our elderly neighbors, and I would always pick up a little extra if I knew they were missing an item or two. In our church, I served as an usher and given the task of helping the elderly out of their cars and get situated in their seats. So, for the longest of time, I was taught how to serve those less fortunate, and now at Dunn Electric I have passed those traits down to every employee.

Customer care starts long before we get to your site, it starts in our initial planning, contract proposal, blueprint review, and fulfilling our supplies needed for the job. We make it a habit to arrive to each site a minimum of one hour early, so we can better assess your needs, walk through the assignment, and asked as many questions as possible. Our professional competence serves us well in this area, because we have seen enough job sites to know exactly what you need, and we always go a bit beyond by determining how we can add more value than you asked.

Sometimes this additional value may be in the form of upgrading a circuit braker, changing out a light fixture, or inspecting your smoke alarms. You see it is the small things that count, and we pay close attention to every single detail. We have learned over the years that repeat business is determined by the small things you do, and the relationships you create.

When it was announced Dunn Electric, won the 2020 Kentucky SBA Small Business of the Year, we realized it was because of the legacy of excellence that we created. We cannot rest on our laurels, but are surging ahead seeking larger contracts, more challenging clients, primarily focusing on federal and State-level opportunities. We are creating strategic partnerships and alliances with more established companies who have proven themselves and looking for the chance of mentoring a company steeped in integrity and pride.

Our goal is to always exceed our customer’s expectations by over delivering on what we promised, in a shorter time, with better quality, and most importantly with the professional care necessary to satisfy your wildest dreams. At the end of the day, all we have is our reputation and pride. Dunn Electric is who you want to solve your electrical needs. Give our office a call, and I assure you, you will be glad you did. We always say, “its not right, unless its DUNN RIGHT!”

Politics and concern for the health of our communities keeps business owners guessing about whether they can open their doors or not. Within construction and accompanying industries, this exists in spite of the fact that there are repairs and replacements that are still necessary.

We are proud to announce that Dunn Electric’s business continues to thrive in this COVID environment because we have well-established our efforts both in the local market and nationally. Even prior to the COVID-19 virus, our staff practiced the highest protocols of personal cleanliness and safety. Before we enter any business, we ensure our staff, wash their hands, don their booties, gloves, and face mask. We view these items as required supplies for every job!

Performing at a peak level means having a clear vision of what needs to be done — equipping your team with the necessary supplies and resources to accomplish the job as well as remaining totally prepared mentally, intellectually, and physically. Operating in a COVID environment has allowed us to further ensure these safety and preparatory measures are conducted for every job. Our employees are instructed to show up for every job one hour before the start time. This additional time allows substantive time to re-walk the space, meet with the Site Manager, review contingencies, and align with strategic partners who are necessary to job completion. These are some of our nuggets for success. At Dunn Electric we have proven ourselves to own an exceedingly rare quality by separating ourselves from the rest of the competition by acknowledging others but paving our own way.

We are determined not to allow the COVID environment to slow us down. We view this time as an opportunity for us to shine on multiple levels further harnessing our greatness in everything we endeavor. After winning the Small Business of the Year (2020) for the State of Kentucky, we immediately hired a new marketing firm, Creative License Consulting, to assisted us in developing strategic alliances and launching new initiatives that brought significant attention to our brand.

Dunn Electric started with humble beginnings which allows us to leverage our initial start by paying close attention to the details that matter most. We know how difficult life can be, and we do not take any of our contracts for granted. This is why we give our small contracts the same attention and quality as we do our large contracts. Everyone receives the same level of service because we care. We want every customer to be amazed by our performance, because we always go the extra mile by exceeding expectations.

The COVID virus has taken its toll on our nation in numerous ways, however, there is still work to do. If you need general contracting and especially electrical work, remember Dunn Electric. We passionately live our promise every single day, by committing to excellence. Optimal, peak, or high performance is what we do because it is who we are! This is the only way we know. The COVID virus will not slow Dunn Electric down!

We work diligently to deliver excellence in every project and this award is a great honor of our team’s hard work. Read the original SBA announcement below.

(Small Business Administration: Kentucky District Office) Dunn Electric, LLC specializes in commercial, industrial and residential electrical installation and service, including data, fire alarm, sound, video and voice products. Founded in 2004 by Steven Dunn, the company has over 35 years of combined experience, is certified as a Minority-Owned Business and has been a client of the Louisville SBDC since 2006. 

Dunn Electric was also awarded contracts for other federal agencies, including the Ohio River Bridges Project, as well as KFC Yum Center, University of Louisville football stadium and projects on the University of Kentucky and Kentucky State University campuses.

Recently, the company secured an SBA line of credit through Republic Bank and Trust to fuel growth. That has been helpful, particularly during the turbulent business environment caused by the COVID-19 pandemic.

Always improving his skills and knowledge, Steven received his Bachelor of Science in Electrical Technology from Tennessee State University, is nationally certified in fire alarm systems and is a member of Omega Psi Phi Fraternity, the first international fraternal organization founded on the campus of a historically black college.

Steven has been married to his spouse, Shea, since 2007, and he believes strongly in giving back. Some of his favourite charities include Kosair Charities, Kentuckiana Big Brothers Big Sisters and the Kentucky Police Officers Association.

To view the original award announcement, please visit the SBA Kentucky District Office website.